🔄 MySoulNest Return & Refund Policy

At MySoulNest, we stand by the care and meaning behind every item we ship. If something isn’t right, we’re here to make it better with honesty, kindness, and clarity.

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🛍 Returns

1. Damaged or Defective Items

• If your item arrives damaged or defective, please contact us within 48 hours of delivery at support@mysoulnest.com with clear photos.
• We’ll offer a replacement or a full refund to ensure your peace of mind.

2. Personalised or Custom Items

• Due to the nature of our products, personalized or custom-made items are non-refundable unless they arrive damaged or defective.

3. EU Customers (Distance Selling Rights)

• Customers in the European Union may return any item within 14 days of delivery for any reason, in accordance with EU consumer law.
• Returned items should be in reasonable condition. Please contact us first at support@mysoulnest.com before sending any items back.

4. General Return Guidelines

• Items must be returned in their original condition and packaging, if applicable.
• A receipt or proof of purchase is required.
• Do not send items back before contacting us — this ensures proper handling of your return.

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💸 Refunds

• Once your return is received and inspected, we’ll notify you of the approval status.
• If approved, your refund will be processed automatically to your original payment method within 5–10 business days.
• Affiliate Commissions: If the purchase was made through an affiliate link or using an affiliate coupon, any associated commission will be revoked for refunded or returned orders.

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🚫 Non-Returnable Items

• Personalized or custom-made items are non-refundable except in the case of damage or defect.
• Items returned outside of the allowed timeframes or that do not meet return conditions may not be eligible for a refund.

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✉️ Need Help?

Reach out to us anytime at support@mysoulnest.com. We’re here to support you every step of the way.