Versand
📦 Shipping Policy
At MySoulNest, your trust means everything to us. We know how much your memorial order matters, and we’re committed to getting it to you safely, quickly, and with care.
🚚 Fast, Secure & Thoughtful Shipping
Every necklace is carefully packaged and shipped with love. We use trusted delivery partners to ensure your order arrives safely and in perfect condition.
🌍 Free Shipping on Orders of 2 Necklaces
We’re currently offering FREE shipping when you order 2 necklaces or more no code needed.
Shipping costs will apply to single-necklace orders.
⏱ Estimated Delivery Times
| Region | Avg. Delivery Time |
|---|---|
| Most Countries | 3–12 business days |
| Rare Delays | Up to 14 business days |
Please note: Delivery times may vary due to customs, holidays, or local courier delays.
🔍 Tracking Your Order
You’ll receive a tracking number via email once your order ships. Please allow 24–48 hours for tracking info to update.
❗ Customs, Duties & Taxes
Your country may charge import duties or taxes. These are not included in our prices and are the customer’s responsibility.
🛑 Lost, Damaged, or Missing Packages
If your package arrives damaged, is delayed, or doesn’t arrive, please contact us within 48 hours of the delivery date or expected delivery window.
📧 Email: support@mysoulnest.com
We’ll make it right — with a replacement or a refund, handled with care.